WebInnovators deals with a large number of customer queries every day. These queries are managed through Deskhero's robust ticket management system, which categorizes and prioritizes tickets based on their content and urgency.
Deskhero's advanced AI capabilities are instrumental in handling these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to quickly find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, greatly reducing the time taken to respond to customers.
WebInnovators also uses Deskhero's website scraping feature to gather data from their website and other relevant sources. This data is utilized by the AI to enhance search results and provide more accurate responses to customer queries.
The AI-powered knowledge base in Deskhero has been a major asset for WebInnovators. It generates articles from Word, PowerPoint, and PDF files, enabling the support team to easily find and share information with customers. This has led to faster resolution times and increased customer satisfaction.
Overall, Deskhero's AI capabilities have revolutionized the way WebInnovators manages their helpdesk services, making them more efficient and effective.
How does Deskhero's ticket management system handle customer queries?
Deskhero's ticket management system categorizes and prioritizes tickets based on their content and urgency. It uses AI to suggest responses, greatly reducing the time taken to respond to customers.
What is the role of AI in Deskhero's knowledge base?
The AI in Deskhero's knowledge base generates articles from uploaded files like Word, PowerPoint, and PDF files. This allows the support team to easily find and share information with customers, leading to faster resolution times and increased customer satisfaction.
How does Deskhero use website scraping?
Deskhero uses website scraping to gather data from your website and other relevant sources. This data is utilized by the AI to enhance search results and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Web design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
