WebCrafters receives a high volume of customer queries daily, ranging from technical issues to general inquiries about their services. They use Deskhero's ticket management system to handle these queries, which automatically categorizes and prioritizes tickets based on their content and urgency.
With Deskhero's advanced AI capabilities, WebCrafters can leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This helps them find relevant content quickly, which is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
WebCrafters also uses Deskhero's website scraping feature to gather data from their own website and other relevant sources. This data is used by the AI to enhance search results and provide more accurate and comprehensive responses to customer queries.
The AI-powered knowledge base in Deskhero has been a game-changer for WebCrafters. It generates articles from Word, PowerPoint, and PDF files, making it easier for the support team to find and share information with customers. This has led to a significant reduction in resolution times and an increase in customer satisfaction.
Overall, Deskhero's AI capabilities have transformed the way WebCrafters handles customer support, making the process more efficient and effective.
How does Deskhero's ticket management system work?
Deskhero's ticket management system automatically categorizes and prioritizes tickets based on their content and urgency. It uses AI to suggest responses, speeding up the resolution process.
What is the role of AI in Deskhero's knowledge base?
The AI in Deskhero's knowledge base generates articles from uploaded files like Word, PowerPoint, and PDF files. This makes it easier for the support team to find and share information with customers.
How does Deskhero use website scraping?
Deskhero uses website scraping to gather data from your own website and other relevant sources. This data is used by the AI to enhance search results and provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Web design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
