DesignPro Hosting deals with a wide range of customer queries related to their hosting and design services. Using Deskhero's ticket management system, the company can effectively manage these queries, ensuring that no customer issue goes unresolved.
The AI capabilities of Deskhero play a crucial role in this process. By analyzing previous tickets and knowledge base articles, the AI suggests relevant responses to customer queries. This not only speeds up the resolution process but also ensures the accuracy of responses.
DesignPro Hosting also uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers. The AI capabilities of Deskhero ensure that the right responses are sent to the right email addresses, reducing the chances of miscommunication.
The company also benefits from Deskhero's website scraping feature. The AI can scrape data from the company's website and use it to generate relevant content for customer support. This ensures that customers receive up-to-date and accurate information.
Finally, Deskhero's advanced search bar feature enhances the efficiency of the helpdesk team. By providing more relevant results, the team can quickly find the necessary information to resolve customer queries.
How does Deskhero's AI capabilities speed up the resolution process?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses to customer queries. This reduces the time spent on each query and speeds up the resolution process.
What is the benefit of Deskhero's custom email domains feature?
The custom email domains feature allows companies to maintain a professional image in their communication with customers. The AI capabilities of Deskhero ensure that the right responses are sent to the right email addresses.
How does the website scraping feature work?
The website scraping feature allows the AI to scrape data from the company's website and use it to generate relevant content for customer support. This ensures that customers receive up-to-date and accurate information.
* This article provides an example of how a fictive company in the Web Hosting and Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
