WebCrafters Inc. receives a high volume of customer queries daily regarding their hosting services and website design tools. By using Deskhero's ticket management system, they can organize and prioritize these queries more effectively. The AI-powered solution uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, enabling it to suggest relevant replies to customer queries.
The company also utilizes Deskhero's custom fields and user groups features to categorize customer queries based on their nature and urgency. This helps the support team to address the most critical issues first, improving customer satisfaction.
WebCrafters Inc. has a vast knowledge base, including manuals, policies, and presentations. The AI capabilities of Deskhero can scrape this data and generate relevant content for customer support. This not only saves time for the support team but also ensures that customers receive accurate and comprehensive responses to their queries.
Deskhero's REST API allows WebCrafters Inc. to integrate the platform with their existing systems seamlessly. This ensures a smooth workflow and enables the support team to access all necessary information from a single platform.
Finally, the advanced search bar feature of Deskhero enhances the efficiency of the support team. By leveraging AI, the search bar provides more relevant results, helping the team to find the necessary information quickly.
How does Deskhero's AI capabilities improve the efficiency of customer support?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other data to suggest relevant replies to customer queries. This reduces the time spent on each query and improves the accuracy of responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, ensuring a smooth workflow.
How does the advanced search bar feature work?
The advanced search bar leverages AI to provide more relevant results. It analyzes the query and searches through tickets, knowledge base articles, and other data to find the most relevant information.
* This article provides an example of how a fictive company in the Web Hosting and Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
