WebHost Pro receives hundreds of customer queries daily, ranging from simple setup questions to complex technical issues. Managing these tickets manually was time-consuming and often led to delayed responses.
With Deskhero, WebHost Pro was able to automate ticket management using AI. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI capabilities also enhance search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team, allowing them to handle more tickets in less time.
Furthermore, the AI can learn from each interaction, improving its suggestions over time. This continuous learning process ensures that the quality of support provided by WebHost Pro keeps improving.
Overall, Deskhero's AI capabilities have helped WebHost Pro significantly improve their customer support operations, leading to happier customers and a more efficient support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then used to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is then used to enhance search results. This makes it easier for the support team to find the information they need quickly.
Can Deskhero's AI learn from each interaction?
Yes, Deskhero's AI learns from each interaction, improving its suggestions over time. This ensures that the quality of support provided keeps improving.
* This article provides an example of how a fictive company in the Web hosting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
