As a rapidly growing startup, FastWeb Hosting was struggling to manage the increasing volume of customer support tickets. The manual process was time-consuming and often led to delayed responses, impacting customer satisfaction.
By implementing Deskhero, FastWeb Hosting was able to automate their ticket management process using AI. Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team, allowing them to handle more tickets in less time.
Additionally, the AI can learn from each interaction, improving its suggestions over time. This continuous learning process ensures that the quality of support provided by FastWeb Hosting keeps improving.
Overall, Deskhero's AI capabilities have helped FastWeb Hosting improve their ticket management process, leading to faster response times and improved customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, automating the ticket management process and reducing response times.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to find relevant content, which is then used to enhance search results. This makes it easier for the support team to find the information they need quickly.
Can Deskhero's AI learn from each interaction?
Yes, Deskhero's AI learns from each interaction, improving its suggestions over time. This ensures that the quality of support provided keeps improving.
* This article provides an example of how a fictive company in the Web hosting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
