CloudNet Solutions has an extensive knowledge base, consisting of hundreds of articles, manuals, and guides. However, managing this vast amount of information was challenging and often led to outdated or hard-to-find content.
By implementing Deskhero, CloudNet Solutions was able to leverage AI to manage their knowledge base more efficiently. Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, uploaded files, and scraped website data. This content is then used to update the knowledge base, ensuring it remains up-to-date and relevant.
Moreover, Deskhero's AI enhances search results, making it easier for customers to find the information they need. This has improved the effectiveness of the knowledge base as a self-service tool, reducing the workload on the support team.
Deskhero's AI also generates suggested replies based on the knowledge base content, further improving the efficiency of the support team.
Overall, Deskhero's AI capabilities have helped CloudNet Solutions manage their knowledge base more efficiently, leading to improved customer self-service and a reduced support workload.
How does Deskhero's AI help manage the knowledge base?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, which is then used to update the knowledge base. This ensures that the knowledge base remains up-to-date and relevant.
How does Deskhero's AI improve the effectiveness of the knowledge base as a self-service tool?
Deskhero's AI enhances search results, making it easier for customers to find the information they need. This improves the effectiveness of the knowledge base as a self-service tool.
Can Deskhero's AI generate suggested replies based on the knowledge base content?
Yes, Deskhero's AI can generate suggested replies based on the knowledge base content, improving the efficiency of the support team.
* This article provides an example of how a fictive company in the Web hosting services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
