PortalPulse manages a variety of web portals for different industries. With a large volume of customer queries and support tickets, the company was struggling to maintain efficient response times. They turned to Deskhero for its advanced AI capabilities to manage their customer support services.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. These embeddings are used to find relevant content, which is sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries at PortalPulse.
Deskhero's AI also enhances search results, making it easier for PortalPulse's support team to find relevant information quickly. The AI system learns from past interactions and continually improves its suggestions, contributing to a more efficient and effective support service.
Additionally, Deskhero's structured data lists, custom fields, and user groups help PortalPulse organize their customer support workflow. The kanban board provides a visual representation of the support process, making it easier for the team to track progress and manage tasks.
With Deskhero, PortalPulse has seen a significant improvement in their customer support services. The AI-enhanced system has not only improved response times but also increased customer satisfaction rates.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other resources to generate suggested replies, reducing the time taken to respond to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI leverages past interactions and relevant content to improve the accuracy of search results, making it easier for the support team to find the information they need.
Can Deskhero help organize customer support workflow?
Yes, Deskhero offers features like structured data lists, custom fields, and user groups to help organize customer support workflow. The kanban board provides a visual representation of the support process.
* This article provides an example of how a fictive company in the Web Portal Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
