PortalPros manages a wide range of web portals, leading to a diverse array of customer queries. The company needed a solution to handle the increasing volume of support tickets efficiently. They opted for Deskhero due to its advanced AI capabilities and robust customer support features.
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature has significantly reduced response times at PortalPros, resulting in higher customer satisfaction.
The AI also enhances search results by learning from past interactions and using relevant content. This feature has enabled PortalPros's support team to find the required information quickly, boosting their efficiency.
Deskhero's structured data lists, custom fields, and user groups have allowed PortalPros to organize their customer support workflow effectively. The kanban board provides a visual overview of the support process, helping the team manage tasks efficiently.
With Deskhero, PortalPros has seen a substantial improvement in their customer support efficiency. The AI-enhanced system has not only reduced response times but also boosted customer satisfaction levels.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero's AI boost the efficiency of the support team?
Deskhero's AI enhances search results by learning from past interactions and using relevant content, enabling the support team to find the required information quickly.
Can Deskhero help organize customer support workflow?
Yes, Deskhero offers features like structured data lists, custom fields, and user groups to help organize customer support workflow. The kanban board provides a visual overview of the support process.
* This article provides an example of how a fictive company in the Web Portal Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
