WebNexus manages multiple web portals, each with its unique set of challenges and customer queries. The company was seeking a solution to manage the high volume of support tickets efficiently. They chose Deskhero for its advanced AI capabilities and comprehensive customer support features.
Deskhero's AI capabilities utilize OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This feature has considerably enhanced the quality of responses at WebNexus, leading to higher customer satisfaction.
The AI also improves search results by learning from past interactions and using relevant content. This feature has made it easier for WebNexus's support team to find the necessary information swiftly, enhancing their efficiency.
Deskhero's custom email domains, user groups, and ticket management features have helped WebNexus streamline their helpdesk services. The kanban board provides a clear view of the support process, enabling the team to manage tasks effectively.
By leveraging Deskhero's AI capabilities, WebNexus has significantly improved its helpdesk services. The system has not only enhanced response quality but also improved the overall customer experience.
How does Deskhero's AI enhance the quality of responses?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies, improving the quality of responses to customer queries.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves search results by learning from past interactions and using relevant content, making it easier for the support team to find the necessary information swiftly.
Can Deskhero help streamline helpdesk services?
Yes, Deskhero offers features like custom email domains, user groups, and ticket management to help streamline helpdesk services. The kanban board provides a clear view of the support process.
* This article provides an example of how a fictive company in the Web Portal Management industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
