WebSeries Central receives thousands of customer queries daily, ranging from technical issues to content inquiries. To manage this influx, they utilize Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest relevant replies, significantly reducing response times.
The AI also enhances the search results within the platform. When a customer searches for a solution, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and even scraped website data. This ensures that customers can find the help they need quickly and easily.
To further improve their support, WebSeries Central uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This allows them to address urgent issues promptly and keep track of recurring problems.
Deskhero's REST API is used to integrate the platform with their existing systems, ensuring a seamless experience for both the support team and the customers. The custom email domains feature also helps in maintaining a consistent brand image.
The knowledge base of WebSeries Central is continuously updated with new articles generated from various sources like Word, PowerPoint, and PDF files. The AI capabilities of Deskhero make this process efficient by automatically generating articles from these files.
How does the AI suggest replies to tickets?
The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data using OpenAI Embeddings. It then sends this information through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
When a search is made, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, uploaded files, and scraped website data. This ensures that the most relevant results are shown first.
How does Deskhero help in maintaining a consistent brand image?
Deskhero provides a feature to use custom email domains for your support emails. This helps in maintaining a consistent brand image.
* This article provides an example of how a fictive company in the Web Series industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
