StreamFlix uses Deskhero's user groups feature to organize their support team based on expertise and responsibilities. This ensures that tickets are assigned to the right person, improving efficiency and response times.
With the volume of customer queries StreamFlix receives, the kanban board feature of Deskhero proves invaluable. It provides a visual overview of all tickets, making it easy to track their progress and manage workloads.
Deskhero's AI capabilities play a crucial role in StreamFlix's operations. The AI analyses previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket. It also enhances search results, making it easier for customers to find solutions.
StreamFlix utilizes Deskhero's REST API to integrate the platform with their existing systems. This ensures a seamless experience for the support team and allows them to focus on providing excellent customer service.
The knowledge base of StreamFlix is continually updated with articles generated from various sources like Word, PowerPoint, and PDF files. Deskhero's AI capabilities automate this process, saving time and resources.
How does the AI suggest replies to tickets?
The AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data using OpenAI Embeddings. It then sends this information through OpenAI's ChatGPT to generate suggested replies.
How does the kanban board feature help in managing tickets?
The kanban board provides a visual overview of all tickets. It makes it easy to track the progress of each ticket and manage workloads effectively.
How does Deskhero's REST API benefit StreamFlix?
The REST API allows StreamFlix to integrate Deskhero with their existing systems. This ensures a seamless experience for the support team and allows them to focus on providing excellent customer service.
* This article provides an example of how a fictive company in the Web Series industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
