WebCrafters initially struggled with managing their customer support tickets. The volume of queries was overwhelming, and the manual process of sorting and responding to them was time-consuming. With Deskhero, they were able to automate ticket management using structured data lists, custom fields, and user groups. This streamlined their workflow and reduced the time spent on administrative tasks.
The AI capabilities of Deskhero were particularly beneficial for WebCrafters. The platform leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's comprehensive search bar and REST API also proved useful for WebCrafters. The search bar made it easy for their support team to find relevant information quickly, while the REST API allowed them to integrate Deskhero with their existing systems and processes. This further improved their efficiency and ensured a seamless workflow.
WebCrafters also used Deskhero's knowledge base feature to create a repository of information that could be easily accessed by their customers. This reduced the number of support tickets they received and allowed their support team to focus on more complex queries.
Overall, Deskhero's AI capabilities have transformed the way WebCrafters manages their customer support. They have seen a significant reduction in response times, an increase in customer satisfaction, and a more efficient workflow.
How has Deskhero's AI capabilities improved WebCrafters' customer support?
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer queries by suggesting replies based on previous tickets and relevant content. It has also improved the efficiency of their workflow by automating ticket management and integrating with their existing systems.
How does Deskhero's knowledge base feature benefit WebCrafters?
The knowledge base feature allows WebCrafters to create a repository of information that can be easily accessed by their customers. This reduces the number of support tickets they receive and allows their support team to focus on more complex queries.
How does Deskhero integrate with WebCrafters' existing systems?
Deskhero integrates with WebCrafters' existing systems through its REST API. This allows WebCrafters to streamline their workflow and ensure a seamless process.
* This article provides an example of how a fictive company in the Website Design and Development Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
