SiteMakers Co. believes in empowering their customers by providing them with comprehensive self-service options. They use Deskhero's advanced AI capabilities to generate knowledge base articles from word, powerpoint, pdf files, and even scraped website data. This ensures their knowledge base is always up-to-date and comprehensive.
The AI-powered solution uses OpenAI Embeddings to find relevant content from various sources and sends it through OpenAI's ChatGPT to generate easy-to-understand articles. This not only enhances the quality of the knowledge base but also reduces the workload of the support team.
SiteMakers Co. also uses Deskhero's kanban board and ticket management features to track customer queries and ensure they are resolved in a timely manner. The AI capabilities also help in suggesting solutions based on the knowledge base, further improving the efficiency of the support team.
Deskhero's comprehensive search bar allows customers to easily find relevant information in the knowledge base. This, coupled with the AI-generated articles, significantly improves the customer's self-service experience.
Overall, Deskhero's advanced AI capabilities have helped SiteMakers Co. to enhance their knowledge base, improve customer self-service capabilities, and reduce the workload of their support team.
How does Deskhero's AI capability enhance the knowledge base?
Deskhero's AI capability uses OpenAI Embeddings to find relevant content from various sources and generates easy-to-understand articles. This enhances the quality of the knowledge base and ensures it is always up-to-date.
How does Deskhero improve the customer's self-service experience?
Deskhero's comprehensive search bar and AI-generated articles allow customers to easily find relevant information in the knowledge base, significantly improving their self-service experience.
Can Deskhero track customer queries?
Yes, Deskhero's kanban board and ticket management features allow companies to track customer queries and ensure they are resolved in a timely manner.
* This article provides an example of how a fictive company in the Website Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
