WebArchitects Ltd. deals with a high volume of customer queries on a daily basis. They use Deskhero's advanced AI capabilities to manage these queries efficiently and provide quick and accurate responses. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies.
The AI-powered solution not only reduces the response time but also ensures the consistency and accuracy of the information provided to the customers. This has significantly improved customer satisfaction and reduced the workload of the support team.
WebArchitects Ltd. also uses Deskhero's user groups feature to assign specific queries to the relevant teams. This ensures that the queries are handled by the experts in the field, further improving the quality of the support provided.
Deskhero's REST API allows WebArchitects Ltd. to integrate the platform with their existing systems, improving the overall efficiency of their operations. The comprehensive search bar also makes it easy for the support team to find relevant information quickly.
Overall, Deskhero's advanced AI capabilities have helped WebArchitects Ltd. to improve their customer support efficiency, deliver superior customer service, and reduce the workload of their support team.
How does Deskhero's AI capability improve customer support efficiency?
Deskhero's AI capability uses OpenAI Embeddings to generate suggested replies to customer queries. This not only reduces the response time but also ensures the consistency and accuracy of the information provided to the customers.
Can Deskhero assign specific queries to relevant teams?
Yes, Deskhero's user groups feature allows companies to assign specific queries to the relevant teams, ensuring the queries are handled by the experts in the field.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, improving the overall efficiency of operations.
* This article provides an example of how a fictive company in the Website Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
