WebCrafters Inc. has a large customer base that often requires technical support for their website development needs. The company uses Deskhero's advanced AI capabilities to manage and respond to customer queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
Deskhero's AI capability helps WebCrafters Inc. to reduce the response time significantly. The AI-powered solution analyses the customer's query and provides the most relevant response based on the historical data and knowledge base. This not only speeds up the process but also ensures that the customer receives accurate information.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This feature allows them to handle urgent matters promptly and maintain a high level of customer satisfaction.
WebCrafters Inc. also benefits from Deskhero's comprehensive search bar and REST API. The search bar allows the support team to quickly find relevant information, while the REST API enables seamless integration with other systems, further enhancing the efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have enabled WebCrafters Inc. to streamline their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI capability improve response times?
Deskhero's AI capability leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries. This reduces the time spent on crafting responses and ensures customers receive accurate information quickly.
Can Deskhero integrate with other systems?
Yes, Deskhero offers a REST API that allows for seamless integration with other systems, improving operational efficiency.
How does Deskhero help in prioritizing customer queries?
Deskhero's custom fields and structured data lists allow companies to categorize and prioritize customer queries, ensuring urgent matters are handled promptly.
* This article provides an example of how a fictive company in the Website Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
