Blossom Banquets receives numerous queries daily about their services, menu options, and pricing. Managing these queries was a challenge until they started using Deskhero. The platform's ticket management feature allows them to categorize and prioritize customer queries effectively.
With the help of Deskhero's advanced AI capabilities, Blossom Banquets has significantly improved its response time. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which has reduced the time spent on crafting responses.
Deskhero's AI also enhances the search results within the platform. When the team searches for specific information, the AI uses the embeddings to provide the most relevant results. This feature has been particularly useful in finding specific details from their extensive menu options and pricing structures.
The custom fields feature allows Blossom Banquets to capture specific information about each query. This feature, combined with the AI's ability to analyze and learn from this data, has helped the company to identify trends and patterns in customer queries, enabling them to proactively address common issues.
Overall, Deskhero's advanced AI capabilities have transformed Blossom Banquets' customer support process, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to find relevant content. This content is then used to generate suggested replies, reducing the time spent on crafting responses.
How does the AI enhance search results within Deskhero?
When you search for specific information within Deskhero, the AI uses OpenAI embeddings to provide the most relevant results from previous tickets, knowledge base articles, uploaded files, and scraped website data.
How does the custom fields feature work with the AI?
The custom fields feature allows you to capture specific information about each query. The AI can analyze and learn from this data, helping to identify trends and patterns in customer queries.
* This article provides an example of how a fictive company in the Wedding Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
