Wedding Wonders Catering has a vast knowledge base that includes information about their services, menu options, pricing, and policies. Managing this knowledge base was a daunting task until they started using Deskhero. The platform's structured data lists and custom fields features allow them to organize the information effectively.
Deskhero's advanced AI capabilities have been instrumental in expanding the company's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature has significantly reduced the time and effort required to update the knowledge base.
The AI also enhances the searchability of the knowledge base. It uses OpenAI embeddings to find the most relevant content when a search is made, making it easier for the team and customers to find the information they need.
The REST API feature of Deskhero allows Wedding Wonders Catering to integrate the platform with their existing systems. This integration, combined with the AI's ability to analyze and learn from the data, has helped the company to improve the overall quality and usefulness of their knowledge base.
Overall, Deskhero's advanced AI capabilities have made Wedding Wonders Catering's knowledge base a powerful tool for customer support and internal operations.
How does Deskhero's AI help in expanding the knowledge base?
Deskhero's AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from your website. This feature reduces the time and effort required to update the knowledge base.
How does the AI enhance the searchability of the knowledge base?
When a search is made within the knowledge base, the AI uses OpenAI embeddings to find the most relevant content, making it easier to find the information you need.
How does the REST API feature work with the AI?
The REST API feature allows you to integrate Deskhero with your existing systems. The AI can analyze and learn from the integrated data, helping to improve the overall quality and usefulness of your knowledge base.
* This article provides an example of how a fictive company in the Wedding Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
