Elegant Events Catering has a large team that handles various aspects of their business, from customer support to menu planning. Managing this team was a challenge until they started using Deskhero. The platform's user groups feature allows them to organize their team effectively and assign tasks efficiently.
Deskhero's Kanban board feature helps the company to track the progress of tasks. The AI enhances this feature by predicting task completion times based on previous data, helping the team to manage their workload and meet deadlines.
The AI also improves the company's customer support by generating suggested replies. It uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content, which is then used to craft responses. This feature has significantly improved the company's response time and customer satisfaction.
The custom email domains feature of Deskhero allows Elegant Events Catering to maintain their brand identity in their communications. Combined with the AI's ability to analyze and learn from email data, this feature has helped the company to improve their communication strategies.
Overall, Deskhero's advanced AI capabilities have streamlined Elegant Events Catering's operations and improved their customer support.
How does Deskhero's AI help in managing tasks?
Deskhero's AI enhances the Kanban board feature by predicting task completion times based on previous data. This helps in managing workload and meeting deadlines.
How does the AI improve customer support?
The AI generates suggested replies by using OpenAI embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This improves response time and customer satisfaction.
How does the custom email domains feature work with the AI?
The custom email domains feature allows you to maintain your brand identity in your communications. The AI can analyze and learn from email data, helping to improve your communication strategies.
* This article provides an example of how a fictive company in the Wedding Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
