WeddingLens receives numerous queries from potential clients about their services, packages, and scheduling. To manage these queries efficiently, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in sorting and prioritizing these tickets based on urgency and relevance.
With the help of Deskhero's AI, WeddingLens can generate suggested replies to common queries by leveraging OpenAI embeddings from previous tickets and knowledge base articles. This significantly reduces the response time, enhancing customer satisfaction.
Deskhero's AI also enhances the search results in the knowledge base by using the embeddings from uploaded files like policies, manuals, presentations, and scraped website data. This allows WeddingLens to provide accurate and relevant information to their clients swiftly.
The custom fields feature of Deskhero enables WeddingLens to categorize their clients based on various parameters like wedding date, package chosen, location, etc. This helps in providing personalized service to each client.
Lastly, the REST API of Deskhero allows WeddingLens to integrate their existing CRM and other software with Deskhero, creating a seamless workflow.
How does Deskhero's AI help in managing tickets?
Deskhero's AI sorts and prioritizes tickets based on urgency and relevance. It also suggests replies to common queries by leveraging OpenAI embeddings from previous tickets and knowledge base articles.
How does Deskhero enhance the search results in the knowledge base?
Deskhero's AI uses embeddings from uploaded files like policies, manuals, presentations, and scraped website data to enhance the search results in the knowledge base.
Can Deskhero be integrated with other software?
Yes, Deskhero's REST API allows it to be integrated with your existing CRM and other software.
* This article provides an example of how a fictive company in the Wedding Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
