PicturePerfect receives a high volume of inquiries and requests from clients every day. To handle these efficiently, they use Deskhero's user groups feature to divide their support team based on expertise and availability. The AI capabilities of Deskhero help in assigning tickets to the appropriate user group automatically.
Deskhero's AI also generates suggested replies for common inquiries by using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This not only saves time but also ensures consistency in responses.
The comprehensive search bar powered by AI helps PicturePerfect's clients find relevant information quickly and easily. The AI uses embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results.
PicturePerfect also uses Deskhero's custom email domains feature to maintain their brand identity in all communications. The AI capabilities of Deskhero help in sorting emails based on their content and sender's domain.
Finally, the kanban board feature of Deskhero provides a visual overview of the tickets status, helping PicturePerfect manage their workload effectively.
How does Deskhero's AI assist in assigning tickets to user groups?
Deskhero's AI assigns tickets to the appropriate user group based on the content of the ticket and the expertise of the user group.
How does Deskhero ensure consistency in responses?
Deskhero's AI generates suggested replies for common inquiries by using OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files. This ensures consistency in responses.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses embeddings from the knowledge base articles, uploaded files, and scraped website data to enhance the search results in the comprehensive search bar.
* This article provides an example of how a fictive company in the Wedding Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
