SnapHappy uses Deskhero's structured data lists to organize their client information and inquiries. The AI capabilities of Deskhero help in categorizing and prioritizing these data lists based on various parameters.
Deskhero's AI generates suggested replies to common client queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This helps SnapHappy respond to their clients quickly and accurately.
The AI also enhances the search results in the knowledge base by using embeddings from the uploaded files and scraped website data. This enables SnapHappy's clients to find relevant information easily and swiftly.
SnapHappy uses Deskhero's custom fields feature to track their clients' wedding dates, chosen packages, locations, etc. The AI capabilities of Deskhero help in providing personalized service to each client based on these custom fields.
Lastly, SnapHappy uses Deskhero's REST API to integrate their existing software with Deskhero, creating a seamless workflow and improving their efficiency.
How does Deskhero's AI help in organizing data lists?
Deskhero's AI categorizes and prioritizes the structured data lists based on various parameters, helping in efficient organization of client information and inquiries.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies to common client queries by leveraging OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals.
How does Deskhero provide personalized service to each client?
Deskhero's custom fields feature tracks various client parameters like wedding dates, chosen packages, locations, etc. The AI capabilities of Deskhero use these custom fields to provide personalized service to each client.
* This article provides an example of how a fictive company in the Wedding Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
