Forever Cherished Photography, a prestigious wedding portrait photography company, was struggling with handling customer queries and support tickets. The company decided to implement Deskhero to optimize their customer support services.
With Deskhero's advanced AI capabilities, Forever Cherished Photography is now able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This has significantly improved the efficiency of their customer support team by providing suggested replies and enhancing search results.
The AI-powered comprehensive search bar has made it easier for the support team to find relevant information quickly. This has reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's custom fields and structured data lists have allowed Forever Cherished Photography to categorize and prioritize their support tickets effectively. The kanban board feature provides a visual representation of the support workflow, making it easier to track and manage tickets.
By integrating Deskhero's REST API, Forever Cherished Photography has been able to automate various support processes, further improving their operational efficiency.
How has Deskhero improved the efficiency of Forever Cherished Photography's customer support team?
Deskhero's advanced AI capabilities provide suggested replies and enhance search results, reducing the time taken to respond to customer queries. The custom fields and structured data lists allow for effective categorization and prioritization of support tickets, while the kanban board provides a visual representation of the support workflow.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant information quickly.
What benefits does the integration of Deskhero's REST API provide?
The integration of Deskhero's REST API allows for automation of various support processes, improving operational efficiency.
* This article provides an example of how a fictive company in the Wedding Portrait Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
