Elegant Events Catering receives a multitude of inquiries about their services daily. They use Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time.
The company utilizes the custom fields feature to categorize inquiries based on various factors like event theme, food preferences, and venue decor. This structured data helps the AI understand the context better, enhancing the accuracy of suggested replies.
Elegant Events Catering has an extensive knowledge base including themed menus, pricing packages, and venue descriptions. The AI capabilities of Deskhero enhance the search functionality, making it easier for the support team to find relevant information quickly.
By integrating Deskhero with their CRM system using the REST API, Elegant Events Catering can track customer interactions across multiple channels. The AI uses this data to provide personalized suggestions, improving customer satisfaction.
Finally, the company uses Deskhero's website scraping feature to stay updated on the latest trends in wedding catering. The AI analyses this data and suggests potential improvements to their service, helping them stay competitive.
How does the AI suggest replies?
The AI analyzes previous tickets, knowledge base articles, and other uploaded files to understand the context of the inquiry. It then uses this information to suggest the most relevant reply.
How does the AI enhance search results?
The AI uses OpenAI embeddings to understand the content of the knowledge base. When a search is performed, it uses this understanding to provide the most relevant results.
How does the AI use website scraping data?
The AI analyzes the scraped data to understand industry trends and competitor offerings. It uses this information to suggest potential improvements to the company's service.
* This article provides an example of how a fictive company in the Wedding Reception Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
