Blossom Banquets receives numerous inquiries daily about their menu options, pricing, and venue availability. They use Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also utilizes the custom fields feature to categorize inquiries based on event type, guest count, and dietary preferences. This structured data helps the AI understand the context better, enhancing the accuracy of suggested replies.
Deskhero's AI capabilities also extend to their search functionality. Blossom Banquets has a vast knowledge base including menus, pricing details, and venue descriptions. The AI uses OpenAI embeddings to enhance search results, making it easier for the support team to find relevant information quickly.
Using the REST API, Blossom Banquets integrates Deskhero with their CRM system. This allows them to track customer interactions across multiple channels, providing a unified view of each customer. The AI uses this data to provide personalized suggestions, improving customer satisfaction.
Finally, Blossom Banquets uses Deskhero's website scraping feature to stay updated on industry trends and competitor offerings. The AI analyses this data and suggests potential improvements to their service, helping them stay ahead in the competitive wedding catering market.
How does the AI suggest replies?
The AI analyzes previous tickets, knowledge base articles, and other uploaded files to understand the context of the inquiry. It then uses this information to suggest the most relevant reply.
How does the AI enhance search results?
The AI uses OpenAI embeddings to understand the content of the knowledge base. When a search is performed, it uses this understanding to provide the most relevant results.
How does the AI use website scraping data?
The AI analyzes the scraped data to understand industry trends and competitor offerings. It uses this information to suggest potential improvements to the company's service.
* This article provides an example of how a fictive company in the Wedding Reception Catering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
