MuscleForge Fitness has a vast knowledge base consisting of workout routines, diet plans, equipment usage guides, and health and safety protocols. However, managing and updating this information was a challenge. With Deskhero, they were able to structure and organize their knowledge base effectively.
Deskhero's AI capabilities have been instrumental in enhancing the knowledge base. The platform can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website. This feature has made it easy for MuscleForge Fitness to keep their knowledge base updated with the latest information.
The AI-powered comprehensive search bar has made it easy for both the support team and customers to find relevant information. Whether it's a specific workout routine or a diet plan, the search bar provides accurate results in seconds.
Deskhero's AI also uses the knowledge base to generate suggested replies to customer inquiries. This feature has not only reduced the workload of the support team but also improved the response time.
Overall, Deskhero's AI capabilities have significantly improved the quality and accessibility of MuscleForge Fitness's knowledge base, resulting in efficient customer service.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the website. This makes it easy to keep the knowledge base updated with the latest information.
How does the AI-powered search bar work?
The search bar is powered by AI and can find specific information from the knowledge base quickly and accurately.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses the knowledge base to find relevant content and generate suggested replies to customer inquiries.
* This article provides an example of how a fictive company in the Weight training gyms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
