StrengthMax Gym receives numerous support tickets daily from their members regarding various issues. Managing these tickets was a challenge for their customer support team. With Deskhero, they were able to streamline their ticket management process.
Deskhero's AI capabilities have been instrumental in improving the ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This feature has significantly reduced the response time and improved the resolution rate.
The Kanban board feature of Deskhero has made it easy for the support team to track the status of each ticket. The team can easily move tickets across different stages and ensure timely resolution.
Deskhero's REST API has allowed StrengthMax Gym to integrate the platform with their existing systems. This has resulted in a unified platform where all customer interactions are managed efficiently.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of StrengthMax Gym's ticket management process, resulting in improved customer satisfaction.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the response time and improves the resolution rate.
How does the Kanban board feature work?
The Kanban board feature allows the support team to track the status of each ticket. Tickets can be moved across different stages to ensure timely resolution.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Weight training gyms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
