IronPulse Gym receives numerous inquiries daily regarding membership details, personal training, equipment usage, and health and safety protocols. The volume of these inquiries was overwhelming their customer support team. By implementing Deskhero, they were able to automate the process of responding to these common questions.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has been instrumental in providing relevant content to customers. The AI analyses the inquiry, finds relevant information, and generates a suggested reply, drastically reducing the response time.
The comprehensive search bar powered by AI has made it easy for the support team to find specific information quickly. Whether it's a particular ticket, a knowledge base article, or a specific policy document, the search bar provides accurate results in seconds.
Deskhero's REST API has allowed IronPulse Gym to integrate the platform with their existing systems seamlessly. This has resulted in a unified platform where all customer interactions are managed efficiently.
Overall, Deskhero's advanced AI capabilities have not only improved the efficiency of IronPulse Gym's customer support but also enhanced the customer experience by providing quick and accurate responses.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The search bar is powered by AI and can find specific information from tickets, knowledge base articles, and uploaded files quickly and accurately.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Weight training gyms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
