Metal Masters Inc., a leading welding and metal fabrication company, was struggling with managing customer queries and support tickets efficiently. The company decided to implement Deskhero to manage their customer support and helpdesk services. The advanced AI capabilities of Deskhero allowed them to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
The AI capabilities of Deskhero helped Metal Masters Inc. to generate suggested replies for customer queries. The AI analyzed previous tickets and knowledge base articles to provide accurate and relevant responses, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhanced the search results on Metal Masters Inc.'s support portal. The AI used embeddings from previous tickets, knowledge base articles, and other uploaded files to provide more relevant search results, making it easier for customers to find the information they were looking for.
Additionally, the AI capabilities of Deskhero allowed Metal Masters Inc. to automate the process of creating knowledge base articles from word, powerpoint, pdf files. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
Overall, the implementation of Deskhero's advanced AI capabilities significantly improved the efficiency of Metal Masters Inc.'s customer support and helpdesk services, leading to increased customer satisfaction and reduced workload for the support team.
How does Deskhero's AI enhance the customer support services?
Deskhero's AI enhances customer support services by generating suggested replies for customer queries and enhancing search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and relevant responses and search results.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI can automatically create knowledge base articles from word, powerpoint, pdf files. It extracts relevant information from these files and formats it into a knowledge base article.
What are the benefits of using Deskhero's AI capabilities?
Using Deskhero's AI capabilities can significantly improve the efficiency of customer support and helpdesk services. It can reduce response time, improve the accuracy and relevance of responses and search results, automate the creation of knowledge base articles, and ultimately increase customer satisfaction.
* This article provides an example of how a fictive company in the Welding/Metal Fabrication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
