Welding Wizards Ltd., a renowned metal fabrication company, was facing challenges in managing their helpdesk services efficiently. They decided to implement Deskhero to streamline their helpdesk services. Deskhero's advanced AI capabilities allowed them to utilize OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data.
With Deskhero's AI, Welding Wizards Ltd. was able to generate suggested replies for customer queries. The AI analyzed previous tickets and knowledge base articles to provide accurate and relevant responses, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhanced the search results on Welding Wizards Ltd.'s support portal. The AI used embeddings from previous tickets, knowledge base articles, and other uploaded files to provide more relevant search results, making it easier for customers to find the information they were looking for.
Furthermore, Deskhero's AI automated the process of creating knowledge base articles from word, powerpoint, pdf files. This not only saved time but also ensured that the knowledge base was always up-to-date with the latest information.
Overall, the implementation of Deskhero's advanced AI capabilities significantly improved the efficiency of Welding Wizards Ltd.'s helpdesk services, leading to increased customer satisfaction and reduced workload for the support team.
How does Deskhero's AI improve helpdesk services?
Deskhero's AI improves helpdesk services by generating suggested replies for customer queries and enhancing search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide accurate and relevant responses and search results.
How does Deskhero's AI create knowledge base articles?
Deskhero's AI can automatically create knowledge base articles from word, powerpoint, pdf files. It extracts relevant information from these files and formats it into a knowledge base article.
What are the benefits of using Deskhero's AI capabilities?
Using Deskhero's AI capabilities can significantly improve the efficiency of helpdesk services. It can reduce response time, improve the accuracy and relevance of responses and search results, automate the creation of knowledge base articles, and ultimately increase customer satisfaction.
* This article provides an example of how a fictive company in the Welding/Metal Fabrication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
