WellCem Services was looking for a solution to improve their helpdesk operations. They chose Deskhero for its advanced AI capabilities and comprehensive features. The platform's user groups and custom email domains allowed them to organize their support team efficiently and maintain a professional image.
Deskhero's AI capabilities, which leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, were instrumental in improving the efficiency of WellCem's helpdesk. The AI suggested replies to customer queries, reducing the workload of the support team and improving response times.
The knowledge base feature of Deskhero was a valuable asset for WellCem Services. The AI capabilities of the platform generated articles from word, powerpoint, pdf files, and even scraped data from the company's website. This provided a comprehensive knowledge base for both customers and support agents, reducing the time spent on resolving common queries.
Deskhero's REST API allowed WellCem Services to integrate the platform with their existing systems, providing a seamless experience for their support agents. The comprehensive search bar allowed agents to quickly find relevant information, further improving their efficiency.
By implementing Deskhero, WellCem Services was able to significantly improve their helpdesk operations. The advanced AI capabilities of the platform resulted in faster response times, improved customer satisfaction, and reduced operational costs.
How did Deskhero's AI capabilities improve WellCem Services' helpdesk operations?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries. This reduced the workload of the support team and improved response times.
What benefits did the knowledge base feature of Deskhero bring to WellCem Services?
The knowledge base feature of Deskhero generated articles from various file types and scraped website data, providing a comprehensive resource for both customers and support agents. This reduced the time spent on resolving common queries.
How did Deskhero's REST API benefit WellCem Services?
Deskhero's REST API allowed WellCem Services to integrate the platform with their existing systems, providing a seamless experience for their support agents. This improved their efficiency and reduced the time spent on managing different platforms.
* This article provides an example of how a fictive company in the Well cementing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
