CementPro Solutions was struggling with managing the influx of customer queries and complaints. The company decided to implement Deskhero to streamline their customer support operations. The platform's ticket management feature allowed them to efficiently manage customer queries, while the custom fields and structured data lists helped them categorize and prioritize tickets based on urgency and complexity.
With Deskhero's advanced AI capabilities, CementPro Solutions was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helped in finding relevant content which was sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing response times and enhancing customer satisfaction.
The knowledge base feature of Deskhero proved to be a game-changer for CementPro Solutions. The AI capabilities of the platform generated articles from word, powerpoint, pdf files, and even scraped data from the company's website. This provided a comprehensive knowledge base for both customers and support agents, reducing the time spent on resolving common queries.
Deskhero's REST API enabled CementPro Solutions to integrate the platform with their existing systems, providing a seamless experience for their support agents. The comprehensive search bar allowed agents to quickly find relevant information, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, CementPro Solutions was able to significantly improve their customer support operations, resulting in increased customer satisfaction and reduced operational costs.
How did Deskhero's AI capabilities improve CementPro Solutions' customer support?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing response times. It also enhanced the search results, making it easier for agents to find relevant information.
How did the knowledge base feature of Deskhero benefit CementPro Solutions?
The knowledge base feature of Deskhero generated articles from various file types and scraped website data, providing a comprehensive resource for both customers and support agents. This reduced the time spent on resolving common queries.
What role did Deskhero's REST API play in CementPro Solutions' customer support operations?
Deskhero's REST API allowed CementPro Solutions to integrate the platform with their existing systems, providing a seamless experience for their support agents. This improved their efficiency and reduced the time spent on managing different platforms.
* This article provides an example of how a fictive company in the Well cementing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
