CemTech Innovations was facing challenges in managing their customer support operations due to the increasing volume of customer queries. They decided to implement Deskhero to streamline their operations. The platform's ticket management feature and kanban board helped them manage customer queries efficiently and track the progress of each ticket.
Deskhero's advanced AI capabilities played a crucial role in transforming CemTech's customer support operations. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only reduced the workload of the support team but also improved response times, enhancing customer satisfaction.
The knowledge base feature of Deskhero was a major advantage for CemTech Innovations. The AI capabilities of the platform generated articles from word, powerpoint, pdf files, and even scraped data from the company's website. This created a comprehensive knowledge base for both customers and support agents, reducing the time spent on resolving common queries.
Deskhero's REST API enabled CemTech Innovations to integrate the platform with their existing systems, providing a seamless experience for their support agents. The comprehensive search bar allowed agents to quickly find relevant information, further improving their efficiency.
By leveraging Deskhero's advanced AI capabilities, CemTech Innovations was able to transform their customer support operations. The platform's features resulted in faster response times, improved customer satisfaction, and reduced operational costs.
How did Deskhero's AI capabilities transform CemTech Innovations' customer support operations?
Deskhero's AI capabilities leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduced the workload of the support team, improved response times, and enhanced customer satisfaction.
What benefits did the knowledge base feature of Deskhero bring to CemTech Innovations?
The knowledge base feature of Deskhero generated articles from various file types and scraped website data, providing a comprehensive resource for both customers and support agents. This reduced the time spent on resolving common queries.
How did Deskhero's REST API benefit CemTech Innovations?
Deskhero's REST API allowed CemTech Innovations to integrate the platform with their existing systems, providing a seamless experience for their support agents. This improved their efficiency and reduced the time spent on managing different platforms.
* This article provides an example of how a fictive company in the Well cementing services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
