DrillPro Services uses Deskhero's structured data lists and custom fields to organize customer inquiries and support tickets. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures the accuracy and relevance of the responses. As a result, DrillPro has seen a significant reduction in the time taken to resolve customer queries and an increase in customer satisfaction rates.
Deskhero's comprehensive search bar, powered by AI, enhances the search results by providing more accurate and relevant results. This has made it easier for DrillPro's customer service representatives to find the information they need quickly and efficiently.
The REST API provided by Deskhero allows DrillPro to integrate the platform with their existing systems. This seamless integration has led to improved data flow and better overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled DrillPro Services to provide superior customer support, improve operational efficiency, and enhance customer satisfaction.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, speeding up the response time and ensuring the relevance of the responses.
How does the AI-powered search bar work?
The AI-powered search bar enhances the search results by providing more accurate and relevant results. This makes it easier for customer service representatives to find the information they need quickly and efficiently.
How does Deskhero's REST API benefit DrillPro Services?
Deskhero's REST API allows DrillPro to integrate the platform with their existing systems. This seamless integration improves data flow and overall operational efficiency.
* This article provides an example of how a fictive company in the Well Drilling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
