DrillTech Solutions uses Deskhero's kanban board and tickets management system to organize and manage customer inquiries and support tickets. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content.
This relevant content is then processed by OpenAI's ChatGPT to generate suggested replies. This not only speeds up the response time but also ensures the relevance and accuracy of the responses. As a result, DrillTech has seen a significant improvement in their customer service efficiency and customer satisfaction rates.
Deskhero's AI-powered comprehensive search bar enhances the search results, providing more accurate and relevant results. This has made it easier for DrillTech's customer service representatives to find the necessary information quickly and efficiently.
Deskhero's REST API allows DrillTech to integrate the platform with their existing systems. This seamless integration has led to improved data flow and better overall operational efficiency.
Overall, Deskhero's advanced AI capabilities have enabled DrillTech Solutions to enhance their customer support, improve customer satisfaction, and improve operational efficiency.
How does Deskhero's AI capabilities improve the ticket management process?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then used to generate suggested replies, speeding up the response time and ensuring the relevance of the responses.
How does the AI-powered search bar work?
Deskhero's AI-powered search bar enhances the search results by providing more accurate and relevant results. This makes it easier for customer service representatives to find the necessary information quickly and efficiently.
How does Deskhero's REST API benefit DrillTech Solutions?
Deskhero's REST API allows DrillTech to integrate the platform with their existing systems. This seamless integration improves data flow and overall operational efficiency.
* This article provides an example of how a fictive company in the Well Drilling Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
