GoldenGrains Inc. uses Deskhero's AI capabilities to manage and respond to customer queries about their wheat products, farming techniques, and other related services. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time.
The AI-powered search bar of Deskhero has made it easier for the support team at GoldenGrains Inc. to find relevant information quickly. The search results are enhanced by the AI, providing the most relevant and comprehensive information based on the search query.
Deskhero's AI capabilities also help GoldenGrains Inc. in managing their tickets more efficiently. The AI can categorize and prioritize tickets based on their content, helping the support team to address the most critical issues first.
GoldenGrains Inc. also leverages the AI capabilities of Deskhero to generate knowledge base articles from Word, PowerPoint, PDF files. This feature has helped the company in creating a comprehensive knowledge base for their customers, reducing the number of tickets and improving customer satisfaction.
Overall, the advanced AI capabilities of Deskhero have helped GoldenGrains Inc. in enhancing the efficiency of their customer support and helpdesk services, improving customer satisfaction, and reducing operational costs.
How does Deskhero's AI enhance the efficiency of customer support services?
Deskhero's AI enhances the efficiency of customer support services by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies. It also enhances the search results and helps in managing tickets more efficiently.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in managing tickets by categorizing and prioritizing them based on their content. This helps the support team to address the most critical issues first.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI helps in creating a knowledge base by generating articles from Word, PowerPoint, PDF files. This helps in creating a comprehensive knowledge base for customers, reducing the number of tickets and improving customer satisfaction.
* This article provides an example of how a fictive company in the Wheat Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
