HarvestHero Co. leverages Deskhero's AI capabilities to manage and respond to customer inquiries about their wheat products, farming techniques, and other related services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAIs ChatGPT to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
The AI-powered search bar provided by Deskhero has transformed the way HarvestHero Co.'s support team finds relevant information. The AI enhances the search results, providing the most accurate and comprehensive information based on the search query.
Deskhero's AI capabilities also assist HarvestHero Co. in managing their tickets more effectively. The AI can classify and prioritize tickets based on their content, allowing the support team to focus on the most urgent issues first.
HarvestHero Co. also utilizes Deskhero's AI capabilities to create knowledge base articles from Word, PowerPoint, PDF files. This feature has enabled the company to build a robust knowledge base for their customers, reducing the number of tickets and enhancing customer satisfaction.
In conclusion, Deskhero's advanced AI capabilities have greatly improved HarvestHero Co.'s customer support services, leading to increased customer satisfaction and reduced operational costs.
How does Deskhero's AI improve the efficiency of customer support services?
Deskhero's AI improves the efficiency of customer support services by using OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies. It also enhances the search results and assists in efficient ticket management.
How does Deskhero's AI assist in ticket management?
Deskhero's AI assists in ticket management by classifying and prioritizing tickets based on their content. This allows the support team to focus on the most urgent issues first.
How does Deskhero's AI contribute to the creation of a knowledge base?
Deskhero's AI contributes to the creation of a knowledge base by generating articles from Word, PowerPoint, PDF files. This helps in building a robust knowledge base for customers, reducing the number of tickets and enhancing customer satisfaction.
* This article provides an example of how a fictive company in the Wheat Farming industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
