BulkBuilder receives numerous customer queries and feedback daily. To manage these effectively, the company uses Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, greatly enhancing the efficiency of the customer support team.
BulkBuilder also uses Deskhero's AI to improve its search results. When customers search for information on the company's website, the AI uses the embeddings to provide the most relevant results. This has significantly improved the customer experience by making it easier for customers to find the information they need.
To keep its customers informed about their products, BulkBuilder uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has not only reduced the workload for the customer support team but also ensured that customers have access to accurate and up-to-date information.
Furthermore, BulkBuilder uses Deskhero's AI to scrape data from its website. This data is used to keep the knowledge base current and to provide the most accurate information to customers.
In conclusion, Deskhero's AI capabilities have enabled BulkBuilder to enhance customer engagement, improve its helpdesk services, and reduce the workload for its customer support team.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, greatly enhancing the efficiency of the customer support team.
How does Deskhero's AI improve the search results on the company's website?
When customers search for information on the company's website, Deskhero's AI uses the embeddings to provide the most relevant results. This significantly improves the customer experience by making it easier for customers to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This not only reduces the workload for the customer support team but also ensures that customers have access to accurate and up-to-date information.
* This article provides an example of how a fictive company in the Whey protein powder production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
