ProteinX receives hundreds of customer queries daily, ranging from product-related questions to complaints. The company uses Deskhero's ticket management system to organize these queries efficiently. However, the volume of tickets was overwhelming for the support team, leading to delays in response times.
With the integration of Deskhero's advanced AI capabilities, ProteinX managed to significantly reduce their response time. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, which are used by the support team to respond to customer queries quickly and accurately.
Deskhero's comprehensive search bar also proved beneficial for ProteinX. The AI-enhanced search results helped the support team find relevant information faster, further improving their efficiency. The team could now handle more tickets in less time, leading to improved customer satisfaction.
Moreover, the AI's ability to learn from past interactions allowed ProteinX to continuously improve their support services. The AI identified common issues and suggested improvements, helping the company proactively address potential problems.
Overall, Deskhero's advanced AI capabilities transformed ProteinX's customer support services. The company managed to significantly improve their response time, handle more tickets, and enhance their overall customer satisfaction.
How does Deskhero's AI help in reducing response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. These suggestions help the support team respond to customer queries quickly and accurately.
How does Deskhero's AI improve the search results?
Deskhero's AI enhances the search results by leveraging OpenAI Embeddings. It helps find relevant information faster, improving the efficiency of the support team.
Can Deskhero's AI learn from past interactions?
Yes, Deskhero's AI can learn from past interactions. It identifies common issues and suggests improvements, helping companies proactively address potential problems.
* This article provides an example of how a fictive company in the Whey protein powder production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
