MuscleMax deals with a high volume of customer queries every day. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
MuscleMax also uses Deskhero's AI to enhance its search results. When customers search for information on the company's website, the AI uses the embeddings to provide the most relevant results. This has led to an improved customer experience by making it easier for customers to find the information they need.
To keep its customers well-informed, MuscleMax uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has reduced the workload for the customer support team and ensured that customers have access to accurate information.
Additionally, MuscleMax uses Deskhero's AI to scrape data from its website. This data is used to keep the knowledge base current and to provide the most accurate information to customers.
In summary, Deskhero's AI capabilities have helped MuscleMax improve its helpdesk services, enhance the customer experience, and reduce the workload for its customer support team.
How does Deskhero's AI manage customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
How does Deskhero's AI enhance search results on the company's website?
When customers search for information on the company's website, Deskhero's AI uses the embeddings to provide the most relevant results. This leads to an improved customer experience by making it easier for customers to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This reduces the workload for the customer support team and ensures that customers have access to accurate information.
* This article provides an example of how a fictive company in the Whey protein powder production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
