WheyWay has an extensive knowledge base consisting of articles generated from Word, PowerPoint, PDF files, and scraped website data. However, finding relevant information from this vast resource was a challenge for both the support team and customers.
By integrating Deskhero's advanced AI capabilities, WheyWay managed to make their knowledge base more accessible and useful. The AI uses OpenAI Embeddings to find relevant content from the knowledge base, which is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries.
Furthermore, the AI-enhanced search results made it easier for the support team to find relevant information quickly. This not only improved their efficiency but also allowed them to provide more accurate responses to customer queries.
Deskhero's AI also helped WheyWay improve their knowledge base over time. The AI identified gaps in the knowledge base by analyzing customer queries and suggested new articles or updates to existing ones. This ensured that the knowledge base remained up-to-date and useful.
Overall, Deskhero's advanced AI capabilities significantly improved WheyWay's knowledge base. The company managed to make it more accessible and useful, leading to improved customer support services.
How does Deskhero's AI make the knowledge base more accessible?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base. This content is then used to generate suggested replies for customer queries, making the knowledge base more accessible.
Can Deskhero's AI suggest updates to the knowledge base?
Yes, Deskhero's AI can suggest updates to the knowledge base. It identifies gaps by analyzing customer queries and suggests new articles or updates to existing ones.
Does Deskhero's AI improve the accuracy of responses to customer queries?
Yes, by finding relevant information quickly, Deskhero's AI allows the support team to provide more accurate responses to customer queries.
* This article provides an example of how a fictive company in the Whey protein powder production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
