ProteinPioneer receives hundreds of customer queries daily, ranging from product inquiries to nutritional advice. The company uses Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's AI to enhance its search results. When customers search for information on ProteinPioneer's website, the AI uses the embeddings to provide the most relevant results. This has improved the customer experience by making it easier for customers to find the information they need.
ProteinPioneer also uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the company to share important information with its customers and has reduced the workload for its customer support team.
Finally, ProteinPioneer uses Deskhero's AI to scrape data from its website. This data is used to keep the knowledge base up-to-date and to provide the most accurate information to customers.
Overall, Deskhero's AI capabilities have helped ProteinPioneer streamline its customer support services, improve the customer experience, and reduce the workload for its customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When customers search for information on your website, Deskhero's AI uses the embeddings to provide the most relevant results. This improves the customer experience by making it easier for them to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier for you to share important information with your customers and reduces the workload for your customer support team.
* This article provides an example of how a fictive company in the Whey protein powder production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
