PureProtein's customer support team was struggling with the increasing volume of tickets. The team was spending too much time sorting and prioritizing tickets, leading to delays in response times and decreased customer satisfaction.
By integrating Deskhero's advanced AI capabilities, PureProtein managed to streamline their ticket management process. The AI uses OpenAI Embeddings to categorize and prioritize tickets based on their content and urgency. This allowed the support team to focus on responding to queries rather than sorting tickets.
Furthermore, the AI-generated suggested replies helped the team respond to customer queries quickly and accurately. This not only reduced the response time but also improved the quality of responses.
Deskhero's AI also helped PureProtein identify common issues from the tickets. The company used this information to proactively address these issues, further improving their customer support services.
Overall, Deskhero's advanced AI capabilities significantly improved PureProtein's ticket management process. The company managed to reduce response times, improve the quality of responses, and enhance their customer satisfaction.
How does Deskhero's AI streamline the ticket management process?
Deskhero's AI uses OpenAI Embeddings to categorize and prioritize tickets based on their content and urgency. This allows the support team to focus on responding to queries rather than sorting tickets.
Can Deskhero's AI identify common issues from tickets?
Yes, Deskhero's AI can identify common issues from tickets. Companies can use this information to proactively address these issues.
Does Deskhero's AI improve the quality of responses to customer queries?
Yes, the AI-generated suggested replies help the support team respond to customer queries quickly and accurately, improving the quality of responses.
* This article provides an example of how a fictive company in the Whey protein powder production industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
