PureSweet Distributors, a major supplier of white and brown sugars, was struggling with managing customer support tickets and optimizing their knowledge base. They needed a solution that could help them address these challenges effectively.
By implementing Deskhero, PureSweet was able to use advanced AI capabilities to manage their tickets more efficiently. The AI suggested relevant replies based on embeddings from previous tickets, reducing the time taken to respond to customer queries and improving customer satisfaction.
Deskhero's AI also improved the search results within PureSweet's knowledge base. By leveraging OpenAI embeddings from uploaded files and scraped website data, the AI was able to find and present the most relevant content to the support team, simplifying their task of answering customer queries.
Additionally, PureSweet used Deskhero's custom fields and user groups features to categorize their customers and their queries. This helped them provide personalized service and ensure that the right team was handling the right issue.
Overall, Deskhero's AI capabilities have significantly improved PureSweet's customer support operations, leading to higher customer satisfaction and operational efficiency.
How has Deskhero's AI improved PureSweet's ticket management?
Deskhero's AI suggests relevant replies based on embeddings from previous tickets, reducing the time taken to respond to customer queries and improving customer satisfaction.
How does Deskhero's AI enhance the search results within PureSweet's knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files and scraped website data to find and present the most relevant content to the support team, simplifying their task of answering customer queries.
How does PureSweet utilize Deskhero's custom fields and user groups features?
PureSweet uses these features to categorize their customers and their queries. This helps them provide personalized service and ensure that the right team is handling the right issue.
* This article provides an example of how a fictive company in the White and Brown/Raw Sugars Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
