SweetGrains Ltd., a leading supplier of white and brown sugars, was facing challenges in managing customer queries and complaints. They were also struggling with the organization and retrieval of their vast knowledge base, which included product manuals, policies, and other important documents.
With Deskhero, SweetGrains Ltd. was able to leverage advanced AI capabilities to manage their tickets more efficiently. The AI used embeddings from previous tickets to suggest relevant replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhanced the search results within SweetGrains' knowledge base. By using OpenAI embeddings from uploaded files and scraped website data, the AI was able to find and present the most relevant content to the support team, making it easier for them to answer customer queries.
Furthermore, SweetGrains utilized Deskhero's custom fields and user groups features to categorize their customers and their queries. This allowed them to provide personalized service and ensure that the right team was handling the right issue.
Overall, Deskhero's AI capabilities have greatly improved SweetGrains' customer support efficiency and effectiveness, leading to increased customer satisfaction and loyalty.
How has Deskhero's AI improved SweetGrains' response time?
Deskhero's AI uses embeddings from previous tickets to suggest relevant replies. This reduces the time spent by the support team in crafting responses, thus improving the overall response time.
How does Deskhero's AI enhance the search results within SweetGrains' knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files and scraped website data to find and present the most relevant content to the support team. This makes it easier for them to answer customer queries.
How does SweetGrains utilize Deskhero's custom fields and user groups features?
SweetGrains uses these features to categorize their customers and their queries. This allows them to provide personalized service and ensure that the right team is handling the right issue.
* This article provides an example of how a fictive company in the White and Brown/Raw Sugars Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
