CrystalCane Inc., a renowned raw sugar supplier, was dealing with a high volume of customer support tickets and a cluttered knowledge base. They needed a solution that could help them manage these issues effectively.
By implementing Deskhero, CrystalCane was able to use advanced AI capabilities to manage their tickets more efficiently. The AI suggested relevant replies based on embeddings from previous tickets, reducing the time taken to respond to customer queries and improving customer satisfaction.
Deskhero's AI also improved the search results within CrystalCane's knowledge base. By leveraging OpenAI embeddings from uploaded files and scraped website data, the AI was able to find and present the most relevant content to the support team, simplifying their task of answering customer queries.
Additionally, CrystalCane used Deskhero's custom fields and user groups features to categorize their customers and their queries. This helped them provide personalized service and ensure that the right team was handling the right issue.
Overall, Deskhero's AI capabilities have significantly improved CrystalCane's customer support operations, leading to higher customer satisfaction and operational efficiency.
How has Deskhero's AI improved CrystalCane's ticket management?
Deskhero's AI suggests relevant replies based on embeddings from previous tickets, reducing the time taken to respond to customer queries and improving customer satisfaction.
How does Deskhero's AI enhance the search results within CrystalCane's knowledge base?
Deskhero's AI uses OpenAI embeddings from uploaded files and scraped website data to find and present the most relevant content to the support team, simplifying their task of answering customer queries.
How does CrystalCane utilize Deskhero's custom fields and user groups features?
CrystalCane uses these features to categorize their customers and their queries. This helps them provide personalized service and ensure that the right team is handling the right issue.
* This article provides an example of how a fictive company in the White and Brown/Raw Sugars Suppliers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
