Whole Grain Goodness receives numerous customer queries daily regarding their products, ingredients, and delivery services. They use Deskhero's AI capabilities to manage these tickets efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. This feature scrapes data from their website, including new product information and updates, which is then used to enhance the search results and suggested replies.
Deskhero's custom fields and user groups features allow Whole Grain Goodness to categorize their customers and queries effectively. This helps in prioritizing and addressing the tickets, improving the overall customer service experience.
The comprehensive search bar feature of Deskhero enables the customer support team to find relevant content quickly, further enhancing their efficiency. The REST API allows seamless integration with other platforms, making it easier for the team to manage all their tasks from one place.
Overall, Deskhero's advanced AI capabilities have enabled Whole Grain Goodness to streamline their customer support process, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature keeps the knowledge base up-to-date by scraping data from the company's website, including new product information and updates. This enhances the search results and suggested replies.
How does Deskhero's comprehensive search bar enhance efficiency?
Deskhero's comprehensive search bar allows the customer support team to find relevant content quickly, saving time and improving their efficiency.
* This article provides an example of how a fictive company in the Whole Grain Bread Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
