Bread Basket receives a variety of queries from customers regarding their bread varieties, nutritional information, and store locations. Using Deskhero's AI capabilities, they are able to manage these queries effectively. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, reducing the workload of the customer support team.
The company also uses Deskhero's custom email domains feature to maintain a professional image in their communication with customers. This feature allows them to use their own domain in the email addresses, enhancing their brand identity.
Deskhero's kanban board feature allows Bread Basket to visualize their workflow, helping them track the progress of each ticket. This improves the transparency of their operations and enables them to address any bottlenecks promptly.
The REST API feature of Deskhero allows Bread Basket to integrate their helpdesk services with other platforms, providing a unified interface for all their operations. This improves the efficiency of their operations and reduces the chances of errors.
Overall, Deskhero's advanced AI capabilities have helped Bread Basket enhance their helpdesk services, resulting in improved customer experience and operational efficiency.
How does Deskhero's AI capabilities reduce the workload of the customer support team?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This automates a part of the response process, reducing the workload of the customer support team.
What is the benefit of Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows companies to use their own domain in the email addresses, enhancing their brand identity and maintaining a professional image in their communication with customers.
How does Deskhero's kanban board improve operations?
Deskhero's kanban board allows companies to visualize their workflow, helping them track the progress of each ticket. This improves the transparency of their operations and enables them to address any bottlenecks promptly.
* This article provides an example of how a fictive company in the Whole Grain Bread Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
