Grain & Gain deals with a high volume of customer queries daily regarding their bread varieties, baking processes, and delivery options. They use Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's structured data lists feature to organize their customer data effectively. This feature allows them to categorize their customers based on various parameters, enabling them to provide personalized customer service.
Deskhero's user groups feature allows Grain & Gain to create different groups for their customer support team based on their roles and responsibilities. This helps in efficient allocation of tasks and improves the overall productivity of the team.
The comprehensive search bar feature of Deskhero enables the customer support team to find relevant content quickly, further enhancing their efficiency. The REST API allows seamless integration with other platforms, making it easier for the team to manage all their tasks from one place.
Overall, Deskhero's advanced AI capabilities have enabled Grain & Gain to optimize their customer support process, resulting in improved customer satisfaction and increased operational efficiency.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the time taken to respond to customer queries.
What is the benefit of Deskhero's structured data lists feature?
Deskhero's structured data lists feature allows companies to organize their customer data effectively. This enables them to categorize their customers based on various parameters, enabling them to provide personalized customer service.
How does Deskhero's user groups feature improve productivity?
Deskhero's user groups feature allows companies to create different groups for their customer support team based on their roles and responsibilities. This helps in efficient allocation of tasks and improves the overall productivity of the team.
* This article provides an example of how a fictive company in the Whole Grain Bread Shops industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
