Classic Creations receives a multitude of customer inquiries every day. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only reduces the response time but also ensures that the responses are accurate and relevant.
The company also uses Deskhero's AI to enhance their search results. The AI uses embeddings from their knowledge base articles, uploaded files, and scraped website data to provide more accurate and relevant search results. This feature has proven invaluable in quickly finding information on specific antiques or works of art.
Classic Creations has a comprehensive knowledge base, which they manage using Deskhero. The platform allows them to generate knowledge base articles from Word, PowerPoint, and PDF files. This feature, combined with the AI's ability to enhance search results, makes it easy for both employees and customers to find the information they need.
Deskhero's custom fields and structured data lists are used to manage their extensive inventory of antiques. Each item is assigned a unique identifier and categorized based on various factors such as era, region, and type. This structured approach makes it easy to track and manage their inventory.
Finally, Classic Creations uses Deskhero's user groups feature to assign roles and responsibilities within their customer support team. This feature ensures that each ticket is handled by the appropriate team member, further enhancing their customer support efficiency.
How does Deskhero's AI improve Classic Creations' customer support?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies to customer inquiries. This reduces response time and improves customer satisfaction.
How does Classic Creations manage their knowledge base using Deskhero?
Classic Creations uses Deskhero to generate knowledge base articles from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero enhance search results, making it easier to find information.
How does Classic Creations use Deskhero's custom fields and structured data lists?
Classic Creations uses these features to manage their extensive inventory of antiques. Each item is assigned a unique identifier and categorized based on various factors, making it easy to track and manage their inventory.
* This article provides an example of how a fictive company in the Wholesale of antiques and works of art industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
